Andres Kõiva

Everything you need to know for setting up the Customer Portal

Getting Started

A quick orientation to the Raal customer portal: what each section is for and where to start.

Welcome to Raal

Create your Raal account, with email or with Google / Microsoft single sign-on, then verify your email.

Signing up and verifying your email

A 5-item checklist to get your Raal account ready before you place your first order.

First steps after sign-up

Short definitions of the words you'll see across the Raal portal: OPS, top-up, PAYG, collection and delivery, holder, device and box delivery, and more.

Key terms and concepts (glossary)

The two admin-only steps that gate your first shipment: set billing details in Stripe and pick a plan. Where to find them and what to enter.

Before your first order: configure billing and choose a plan

Dainius Figoras

API documentation

RAAL Customer Portal — External API

Connecting AI Assistants to Raal (MCP)

Quick answers when something doesn't behave as expected.

Troubleshooting & FAQs

Why you hit the Insufficient OPS error and the fastest ways to clear it.

'Insufficient OPS' when placing an order: what to do

Choose which order events email you and tune your notification preferences.

Notifications

Configure which order events trigger an email, and whether you receive them for just your orders or all company orders.

Choosing which order events email you

Manage your personal profile and your company's account-wide settings.

Account Settings

Where to edit your personal information in the Raal portal.

Update your name, phone, and default address

Where to update your company's legal identity, billing address, and time zone.

Edit company name and address

Invite teammates, assign roles, and manage who can do what on your Raal account.

Team & Permissions

How to invite a new user and assign them a role.

Adding a teammate to your Raal account

Set up billing details, manage payment methods, and choose how you pay for orders.

Billing & Payments

Enter your legal name, address and VAT or tax ID in the Stripe customer portal, and see which billing settings live in Raal instead.

Setting up your billing details

The three payment policies, what each costs in OPS, which plans can use them, and which team each one suits.

Payment policies: at order placement, after fulfilment, or monthly invoice

Where the payment policy toggles live, what the monthly policy costs mid-month, and how to cancel a scheduled change.

How to switch your payment policy

How Raal applies VAT, sales tax, and reverse-charge rules to your orders and invoices.

VAT and tax on invoices: how it's calculated

Every option on the Billing page, what changes when you pick it, and how card payments and bank transfers each work.

Your billing settings explained

How Raal subscription plans, OPS credits, top-ups, and plan switching work.

Plans & OPS Credits

An explanation of OPS, where they come from, what they're spent on, and how the balance is managed.

What are OPS credits and how do they work?

The four plan options (PAYG, Starter, Pro, Business), what's included, and how to pick one.

Subscription plans explained

The OPS rate card: every action that costs OPS, and how much.

How OPS are consumed

How to buy a one-off OPS pack mid-period, including pack sizes and pricing.

Buying additional OPS (the top-up flow)

How plan changes work: which take effect immediately, which schedule for next renewal.

Switching plans: upgrade and downgrade

How scheduled-downgrade timing works and how to back out before it triggers.

Scheduled downgrades: when they take effect and how to cancel

How to choose between pay-as-you-go and a subscription plan based on your shipment volume.

PAYG vs subscription: which is right for you

Walkthroughs for creating shipment orders, choosing devices, setting addresses, and tracking what happens after you click Place Order.

Placing Orders

A walkthrough of the four-step order wizard, from choosing devices to paying at checkout.

How to place a shipment order

What each device type covers, which sizes are supported, and how Raal packaging and accessories work.

Choosing devices: laptops, monitors, tablets, other

How to fill the two address cards, autofill them from saved details or BambooHR, and what Collection actually means.

Setting collection and delivery addresses

When the speed selectors appear on box delivery and device delivery, what each option means, and how the choice affects price.

Express vs Economy: when to use each

How to attach a PO number or internal tracking reference to an order, and where it shows up afterwards.

Internal reference and PO numbers: where they appear

The order status timeline from placement to completion, where to follow progress, and how to change or cancel an order.