Update your name, phone, and default address

Where to edit your personal information in the Raal portal.

Written By Andres Kõiva

Last updated About 7 hours ago

Your personal details are stored on your user profile and used to autofill order forms

Your personal details (name, phone, email, default address) are stored on your user profile and used to autofill order forms when you click Use saved address. Keep them up to date so collection and delivery cards pre-populate with the right info.

Where to edit

  1. Click your profile picture or initial in the top right of the Raal portal.

  2. Pick Configuration.

  3. Open General Settings (the first item in the sidebar).

General Settings page with Personal Information and Default Address sections
Your Preferences, then General

What you can change

Personal information

  • First Name and Last Name: used as the display name across the portal (orders, comments, user lists).

  • Email: read-only. Your sign-in email is locked because it identifies your account. If you need a different address, ask an Admin to invite the new one and deactivate the old user.

  • Phone number: used by couriers when your address is set as the collection or delivery contact.

Default address

  • Street Address, House Number, City, Apt/Suite, Postal Code, Country. Everything except Apt/Suite is required.

This address is what populates the order form when you toggle Use saved address on Step 2 of the new-order wizard. If you regularly ship to or from your own desk, fill this in so you don't retype it every time.

How to save

There's no separate Save button on each field; the page has one Save Changes button at the bottom. Changes apply on save and are reflected in all order forms.

What happens to existing orders

Updating your profile does not change orders that have already been placed. The data on each order is a snapshot taken at order time. Update the order via comment or contact Raal support if a correction is needed.

SSO accounts

If you signed in with Google, or through SSO, the First Name and Last Name initial values come from that provider. You can override them in Raal, but the override is local to Raal; it doesn't change anything in Google or in your identity provider.

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